FAQ
Frequently Asked Questions (FAQs)
Welcome to the Esquer Watches FAQ page! Here, you’ll find answers to some of the most common questions about our timepieces, shipping, warranties, and more. If you have a question that’s not covered here, feel free to contact us directly.
1. What makes Esquer Watches different from other luxury watch brands?
At Esquer Watches, we combine timeless craftsmanship with innovative design and a strong commitment to sustainability. Our timepieces are crafted from premium materials, ensuring quality and precision. With a focus on sustainable practices, we design watches that are not only beautiful but also environmentally conscious.
2. How do I care for my Esquer watch?
To ensure your Esquer watch stays in perfect condition, we recommend the following care tips:
- Avoid prolonged exposure to water (unless your watch is water-resistant).
- Keep your watch away from extreme temperatures and direct sunlight.
- Clean your watch with a soft cloth to remove dust and oils.
- For leather straps, avoid exposure to moisture to maintain their longevity.
3. Are Esquer watches water-resistant?
Yes, many of our watches feature water-resistant capabilities. Please refer to the specific product page of your timepiece for details on its water resistance rating. It’s important to remember that water resistance varies by model, so be sure to follow the care guidelines for each individual watch.
4. Do you offer international shipping?
Yes, Esquer Watches offers international shipping to most countries. Shipping times and costs may vary depending on your location. For detailed shipping information, please visit our Shipping & Returns page or contact our customer service team.
5. What is the warranty on Esquer watches?
Esquer Watches come with a 2-year warranty from the date of purchase. This warranty covers defects in material or craftsmanship. It does not cover damage resulting from misuse, accidents, or normal wear and tear. For warranty claims, please contact our customer support team with your proof of purchase.
6. How can I track my order?
Once your order has been processed and shipped, you’ll receive an email with your tracking number. You can use this number to track the status of your shipment directly on the carrier's website.
7. Can I return or exchange my Esquer watch?
We want you to love your Esquer watch! If for any reason you’re not satisfied, we offer a 30-day return policy. Watches must be in new, unused condition with the original packaging and tags intact. Please visit our Returns & Exchanges page for full instructions and details.
8. How can I become a brand ambassador for Esquer Watches?
We’re always looking for passionate individuals who resonate with the values of Esquer Watches. If you're interested in becoming a brand ambassador, please visit our Brand Ambassador page to apply. We value authenticity and creativity in our ambassadors, and we’d love to hear from you!
9. Are Esquer watches customizable?
Currently, we offer a range of pre-designed timepieces with the option for some customization, such as interchangeable straps or limited-edition engravings. For specific customization requests, please reach out to our customer service team to see if we can accommodate your needs.
10. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
All transactions are processed securely to ensure your privacy.
11. Can I purchase Esquer Watches in stores?
At the moment, Esquer Watches are available exclusively online through our official website. This allows us to provide you with the best prices and a direct connection to our brand. Stay tuned for updates regarding potential future retail partnerships!
12. How do I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can reach us by:
- Email: support@esquer.co
- Phone: +1 (602) 405-0545
- Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 1–2 business days.
13. Where can I find more information about your sustainability efforts?
At Esquer Watches, sustainability is one of our core values. From eco-friendly packaging to ethically sourced materials, we’re committed to reducing our environmental footprint. Learn more about our sustainability efforts on our Sustainability page.
14. Can I gift an Esquer watch?
Absolutely! Esquer Watches make an excellent gift for special occasions. We offer gift wrapping services and personalized messages to make your gift even more memorable. Check out our Gift Services page for more details.
15. Do you offer any promotions or discounts?
Occasionally, we run promotions or offer exclusive discounts to our subscribers. To stay updated on upcoming sales and special offers, be sure to subscribe to our newsletter and follow us on social media for the latest news.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to contact us. We’re here to assist you and make your experience with Esquer Watches exceptional.